Frequently Asked Questions
Q: What happens if it rains on the day of my party?
A: It has been our experience while performing parties on days when rain is predicted that if the children and guests are advised ahead of time that they will be attending an "outside" party they will dress appropriately for the possibility of rain on that day. (Rain coats, boots, etc.) We would, of course, stop the party in the case of lightning, hail, etc. where safety was an issue.
If for any reason you do decide to cancel or reschedule your party we require verbal notification at least 4 hours before your party's scheduled start time. Remainder of payment is due upon arrival. If you decide to cancel or reschedule upon our arrival, during the party, etc. the full payment is still due for your party. No refunds. We will work with you to reschedule at a time in the future that we are not already booked.
Q: I have a pool for a back yard, where can we do pony rides?
A: We are able to perform pony rides just about anywhere as long as the surface is level, non-slippery and not comprised of loose gravel or stones. For pony rides we can utilize driveways, sidewalks, quiet streets, or neighborhood parks.
Q: We have a dog, will he bother the ponies?
A: Please keep all dogs inside or put away for the duration of the event. If there is a loose dog, the pony will be stopped until the dog is put away. If an excited dog charges the pony, nips at the pony, etc. it can become a SERIOUS safety hazard for the safety children, the animals.
Q: Our yard is scheduled to be fertilized the day before our Pony Party, is this a problem?
A: YES!!!!!! Ponies cannot work on any area that has been chemically treated (fertilizer or insecticide) within the past 7 days due to the danger of poisoning.
Q: What about fire ants?
A: Please insure the set up area for the ponies is free of ant mounds, bee hives, wasp nests, etc. We will NOT set up in dangerous areas. Also, it is best to insure the set up area is free of dangerous holes, dog or animal feces, glass, trash, etc. If the area is unsafe for the ponies we will NOT set up and risk an injury to the animal. In this situation we will NOT REFUND.
Q: My daughter is turning 3, but there will be some bigger kids at the party, what is the weight limit for the pony?
A: We automatically bring a pony for the smaller children, and a horse for the older children.
Q: Do you have limits on how many people I can invite?
No, we do not tell you how many guests you can invite, however when scheduling the pony party, it is important for us to know the number of invited guests to insure we have enough staff available to assist with the children’s interactions with the animals.
Q: How do you do the pony rides?
A: We hand lead both ponies in the designated area. We provide helmets, and they must be worn “IT’S THE LAW!”
Q: What happens if the pony goes to the bathroom during the party?
A: We clean up after the pony during and after the party.
Q: What about a deposit? (Please contact us for information about large event deposits.)
A: We do require a deposit to reserve all parties. There are no refunds. If you need to cancel we will work with you to reschedule at a time in the future that we are not already booked. If weather becomes an issue during the event, where safety is a concern, we will try to wait out the storm if we have no other events planned later. If we cannot wait out the storm we will prorate the time spent. There will be a minimum trip fee and extra mileage costs which are NOT REFUNDABLE.
Q: How do I pay the remaining balance?
A: The balance must be paid in full, upon our arrival in cash or check only.
PLEASE NOTE: Credit cards are not accepted as payment on the day of the party. Please make checks payable to Hidden Creek Farms Animal Rescue.
Q: When do you arrive?
A: For pony rides we try to be 30 minutes early for set up. For petting zoo only we will arrive 15 minutes early. This allows time for your other guests to arrive and for the party to get into swing, allowing you to get the most for your booking.
Q: How do we book a party?
A: The best way to contact us is by phone (863) 443-7624. Please book at least two weeks in advance.
Q: What areas do you service?
A: We service most of Central Florida counties, contact us for a quote.
Q: We are having a pool party too, is that OK?
A: Yes, however it is safer if children are wearing closed toe shoes around the ponies.
A: It has been our experience while performing parties on days when rain is predicted that if the children and guests are advised ahead of time that they will be attending an "outside" party they will dress appropriately for the possibility of rain on that day. (Rain coats, boots, etc.) We would, of course, stop the party in the case of lightning, hail, etc. where safety was an issue.
If for any reason you do decide to cancel or reschedule your party we require verbal notification at least 4 hours before your party's scheduled start time. Remainder of payment is due upon arrival. If you decide to cancel or reschedule upon our arrival, during the party, etc. the full payment is still due for your party. No refunds. We will work with you to reschedule at a time in the future that we are not already booked.
Q: I have a pool for a back yard, where can we do pony rides?
A: We are able to perform pony rides just about anywhere as long as the surface is level, non-slippery and not comprised of loose gravel or stones. For pony rides we can utilize driveways, sidewalks, quiet streets, or neighborhood parks.
Q: We have a dog, will he bother the ponies?
A: Please keep all dogs inside or put away for the duration of the event. If there is a loose dog, the pony will be stopped until the dog is put away. If an excited dog charges the pony, nips at the pony, etc. it can become a SERIOUS safety hazard for the safety children, the animals.
Q: Our yard is scheduled to be fertilized the day before our Pony Party, is this a problem?
A: YES!!!!!! Ponies cannot work on any area that has been chemically treated (fertilizer or insecticide) within the past 7 days due to the danger of poisoning.
Q: What about fire ants?
A: Please insure the set up area for the ponies is free of ant mounds, bee hives, wasp nests, etc. We will NOT set up in dangerous areas. Also, it is best to insure the set up area is free of dangerous holes, dog or animal feces, glass, trash, etc. If the area is unsafe for the ponies we will NOT set up and risk an injury to the animal. In this situation we will NOT REFUND.
Q: My daughter is turning 3, but there will be some bigger kids at the party, what is the weight limit for the pony?
A: We automatically bring a pony for the smaller children, and a horse for the older children.
Q: Do you have limits on how many people I can invite?
No, we do not tell you how many guests you can invite, however when scheduling the pony party, it is important for us to know the number of invited guests to insure we have enough staff available to assist with the children’s interactions with the animals.
Q: How do you do the pony rides?
A: We hand lead both ponies in the designated area. We provide helmets, and they must be worn “IT’S THE LAW!”
Q: What happens if the pony goes to the bathroom during the party?
A: We clean up after the pony during and after the party.
Q: What about a deposit? (Please contact us for information about large event deposits.)
A: We do require a deposit to reserve all parties. There are no refunds. If you need to cancel we will work with you to reschedule at a time in the future that we are not already booked. If weather becomes an issue during the event, where safety is a concern, we will try to wait out the storm if we have no other events planned later. If we cannot wait out the storm we will prorate the time spent. There will be a minimum trip fee and extra mileage costs which are NOT REFUNDABLE.
Q: How do I pay the remaining balance?
A: The balance must be paid in full, upon our arrival in cash or check only.
PLEASE NOTE: Credit cards are not accepted as payment on the day of the party. Please make checks payable to Hidden Creek Farms Animal Rescue.
Q: When do you arrive?
A: For pony rides we try to be 30 minutes early for set up. For petting zoo only we will arrive 15 minutes early. This allows time for your other guests to arrive and for the party to get into swing, allowing you to get the most for your booking.
Q: How do we book a party?
A: The best way to contact us is by phone (863) 443-7624. Please book at least two weeks in advance.
Q: What areas do you service?
A: We service most of Central Florida counties, contact us for a quote.
Q: We are having a pool party too, is that OK?
A: Yes, however it is safer if children are wearing closed toe shoes around the ponies.